Frequently Asked Questions (FAQ)
Find answers to the most common questions about Saitrack and our Vehicle Tracking Solutions.
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General Questions
What is Saitrack?
Saitrack offers advanced GPS tracking and recovery solutions designed to provide ultimate protection for your vehicle. With real-time tracking, automated recovery assistance, and cutting-edge features like A.I & HelpLink, we deliver peace of mind and reliable security.
How Long does it take for installation?
Installation, setup and programming usually takes anywhere from 30mins to 1.5 hours.
Do I have to make an appointment?
Yes and no. You can drop by, and if a technician is available, we’ll assist you right away. However, to minimize wait times, we highly recommend making an appointment or giving us a call beforehand. Scheduling an appointment ensures faster service, whether it's a new installation or a routine service check.
What is your location?
We are conveniently located Caroni Savannah Road, Charlieville. Click to view https://maps.app.goo.gl/ZsEfySeCJo2hQYJp9 and our business hours are Mon-Fri: 9am-5pm | Sat: 9am-2pm
Tracking & Recovery
PLUS & WIRELESS PACKAGES ONLYHow does vehicle recovery work?
In the event of a stolen vehicle, the Saitrack team works closely with law enforcement and our external recovery team to ensure swift recovery. With precise GPS tracking, our in-house and external teams collaborate to guide authorities to the vehicle’s exact location, maximizing the chances of a quick response
Is real-time tracking always available?
Yes! With Saitrack, you can monitor your vehicle’s location in real-time using our mobile app or web platform. Stay informed and in control wherever you are.
What happens if my GPS tracker stops working?
If you experience any issues with your tracker, our support team is available to help. Contact us right away, and we’ll assist you in troubleshooting or replacing the device if necessary.
Are there any monthly SIM card top-up fees?
No, all SIM card costs are included in your selected Saitrack package. There are no additional monthly top-up fees—everything is covered to ensure seamless tracking without extra charges or hidden costs.
Can the wireless tracker be used for recovery?
Yes, the wireless tracker works just as effectively as the wired one for vehicle recovery. Just make sure to keep it charged to ensure continuous tracking and optimal performance.
Billing and Support
Are there any hidden fees?
No, Saitrack offers transparent pricing with no hidden fees. Choose the package that fits your needs, and you’ll only pay for the features you select.
What payment methods do you accept?
We accept all major payment methods, including credit cards, debit cards, linx and bank transfers. Contact us if you need further details.
How do I contact customer support?
Our support team is available during business hours to assist you. Whether you need help with your tracker or have questions about your package, we’re here to help. Call or message us, and we’ll get back to you promptly.
Is there a warranty included? PLUS & WIRELESS PACKAGES ONLY
Yes! We offer an unlimited warranty with all of our packages. That’s a huge plus—enjoy complete peace of mind, knowing you're covered with worry-free protection for as long as you use our service.
Wired vs. Wireless Devices
What’s the difference between wired and wireless GPS trackers?
Wired GPS trackers are connected directly to your vehicle's power source, offering continuous tracking without worrying about battery life.
Wireless GPS trackers run on rechargeable or replaceable batteries and don't require any modifications to your vehicle. Since they aren’t connected to the vehicle’s electrical system, they won’t void your car’s warranty or cause any damage.
Can a wired tracker drain my car battery?
No, wired trackers are designed to draw minimal power from the vehicle. However, if the car is not used for extended periods e.g. weeks, it’s recommended to monitor battery levels.
Do wireless trackers need frequent charging?
It depends on usage and the device model. Some wireless trackers can last weeks on a single charge, while others may require charging every few days. Basically it depends on how often you drive.
Which one is better for stolen vehicle recovery?
Wired trackers are generally better for stolen vehicle recovery because they provide continuous tracking. However, a wireless tracker can still be effective if properly charged and maintained.
How will I know when the Wireless Battery Needs Charging?
Your mobile app will display the tracker’s current battery status. Additionally, when the battery level drops low, you’ll receive a notification reminding you to charge it, ensuring uninterrupted tracking.
Can the wireless tracker be used for recovery?
Yes, the wireless tracker works just as effectively as the wired one for vehicle recovery. Just make sure to keep it charged to ensure continuous tracking and optimal performance.
READ OUR 5 STAR REVIEWS
"I was one of the first in Trinidad & Tobago to try out Saitrack, and I’m happy to say it has exceeded my expectations. The wireless device was easy to install, and the live tracking gives me peace of mind every day. Best part? No monthly fees! I recommend it to anyone who values their vehicle’s security."
— Jamal P, Port of Spain
"A friend told me about Saitrack after I had a few concerns about vehicle theft in my area. I decided to give it a try, and it’s been a game-changer. The team set everything up smoothly, and I can track my car on my phone anytime. Plus, the backup battery and 24/7 recovery feature are a big plus!"
— Kisha R, San Fernando
"I was introduced to Saitrack by my cousin who had been using it for a while. At first, I wasn’t sure if it would be worth it, but after using it for just a month, I can’t imagine not having it. The tracking is reliable, and I don’t have to worry about topping up any SIM cards. Great investment for vehicle security!"
— David S, Chaguanas