Frequently Asked Questions (FAQ)
Find answers to the most common questions about Saitrack and our Vehicle Tracking Solutions.
General Questions
Why Choose Saitrack?
Saitrack offers advanced GPS tracking and recovery solutions designed to provide ultimate protection for your vehicle.
We have been in business for over 15+ years, originally focusing on fleet tracking services, but due to high demand, we have expanded to serve private vehicle owners as well.
Our mission is to provide secure, long-term vehicle tracking with a simple, one-time payment.
We have been in business for over 15+ years, originally focusing on fleet tracking services, but due to high demand, we have expanded to serve private vehicle owners as well.
Our mission is to provide secure, long-term vehicle tracking with a simple, one-time payment.
How Long Does Installation Take?
The installation, setup, and programming process is quick and efficient, typically taking anywhere from 30 minutes to 2 hours.
Do I Need to Make an Appointment?
Yes, an appointment is required.
To ensure a dedicated technician is available and to minimize any wait time, we now require appointments to be scheduled a minimum of a few hours in advance. While we can sometimes accommodate walk-ins if a technician is free, booking ahead guarantees faster service for both new installations and routine service checks.
What is Your Location and Business Hours?
View Location on Map: https://maps.app.goo.gl/Zsef...
Business Hours:
Monday - Friday: 9:00 am - 5:00 pm
Saturday: 9:00 am - 2:00 pm
What Happens to My Service If Saitrack Closes Down?
We understand your concern with long-term plans. While no business can absolutely guarantee the future, your Saitrack service is prepaid and set to run independently. If any operational changes occur, we are committed to notifying customers and supporting a smooth transition.
Does Saitrack have a remote engine disable or shut down feature?
No, Saitrack does not offer a remote engine disable or shut down feature.
This is a deliberate safety decision: modern vehicle manufacturers advise against sudden engine shutdowns while moving, as it can be hazardous, potentially cause damage to the vehicle's electrical or diagnostic systems, and lead to future error codes. We prioritize your safety and the longevity of your vehicle. For effective and secure protection, we provide 24/7 Stolen Vehicle Recovery Assistance instead, which is a much safer and more effective solution.
This is a deliberate safety decision: modern vehicle manufacturers advise against sudden engine shutdowns while moving, as it can be hazardous, potentially cause damage to the vehicle's electrical or diagnostic systems, and lead to future error codes. We prioritize your safety and the longevity of your vehicle. For effective and secure protection, we provide 24/7 Stolen Vehicle Recovery Assistance instead, which is a much safer and more effective solution.
Does Saitrack offer remote features like locking/opening doors or audio monitoring?
No. Saitrack was designed with simplicity and security as the main focus. We do not offer remote door locking, unlocking, or audio listening features.
Our primary goal is to provide the most effective tools for vehicle recovery and knowing the real-time location of your assets or loved ones. By focusing on these core functions, we ensure the device remains small, discreet, and reliable.
Our primary goal is to provide the most effective tools for vehicle recovery and knowing the real-time location of your assets or loved ones. By focusing on these core functions, we ensure the device remains small, discreet, and reliable.
Tracking & Recovery
How does vehicle recovery work?
In the unfortunate event of a stolen vehicle, the Saitrack team initiates a swift recovery process. We work closely with law enforcement and our external recovery team. Using precise GPS tracking, our in-house and external teams collaborate to guide authorities directly to the vehicle's exact location, maximizing the chances of a quick response and recovery.
Is real-time tracking always available?
Absolutely! With Saitrack, you have the power to monitor your vehicle’s location in real-time using our mobile app or web platform. Whether you're at home or across the country, you stay informed and in control wherever you are.
What happens if my GPS tracker stops working?
If you ever experience any issues with your tracker, don't worry—our dedicated support team is here to help. Contact us right away, and we'll swiftly assist you in troubleshooting your device.
Are there any monthly SIM card top-up fees?
No, absolutely not! One of the key benefits of choosing Saitrack is our commitment to a single, upfront payment. All SIM card costs are included in your selected package. There are no additional monthly top-up fees or hidden costs—everything is covered to ensure seamless, continuous tracking without any extra charges.
Can the wireless tracker be used for recovery?
Yes! The wireless tracker is just as effective as the wired one for vehicle recovery. For continuous tracking and optimal performance, just make sure to keep the wireless tracker charged.
Billing and Support
Are there any hidden fees?
Absolutely not! Saitrack believes in transparent, one-time pricing. You will only pay for the package and features you select. Our commitment is to provide security with no surprises and no hidden fees.
What payment methods do you accept?
For your convenience, we accept all major payment methods. This includes credit cards, debit cards, Linx, and bank transfers. If you have any questions about payment details, please feel free to contact us.
How do I contact customer support?
Our dedicated support team is available during business hours to assist you. Whether you need troubleshooting help with your tracker or simply have questions about your package, we are here for you. You can call or message us, and we promise to get back to you promptly.
Is there a warranty included?
Yes! Every Saitrack package comes with a 1-Year Limited Warranty covering the device and installation. This gives you peace of mind knowing your purchase is protected.
What about after the warranty expires? We stand by our customers long-term. Even after your 1-year warranty expires, our support team will still be available to assist you with any troubleshooting or service needs; however, out-of-warranty support and repairs will be available at a cost.
Wired vs. Wireless Devices
What’s the difference between Saitrack wired and wireless GPS trackers?
Wired GPS trackers (Connect-Pro) are connected directly to your vehicle's power source, offering continuous tracking without worrying about battery life.
Wireless GPS trackers (Flex Wireless) run on rechargeable or replaceable batteries and do not require any modifications to your vehicle. Since they aren't connected to the vehicle's electrical system, they won't void your car's warranty or cause any damage.
Wireless GPS trackers (Flex Wireless) run on rechargeable or replaceable batteries and do not require any modifications to your vehicle. Since they aren't connected to the vehicle's electrical system, they won't void your car's warranty or cause any damage.
Can a wired tracker drain my car battery?
No, wired trackers (Connect-Pro) are designed to draw minimal power from the vehicle. However, if the car is not used for extended periods (e.g., weeks), it's recommended to monitor battery levels.
Do wireless trackers need frequent charging?
It depends on usage and the device model (Flex Wireless). Some wireless trackers can last weeks on a single charge, while others may require charging every few days. Basically, it depends on how often you drive.
Which one is better for stolen vehicle recovery?
Wired trackers (Connect-Pro) are generally better for stolen vehicle recovery because they provide continuous tracking. However, a wireless tracker (Flex Wireless) can still be effective if properly charged and maintained.
How will I know when the Wireless Battery Needs Charging?
Your mobile app will display the tracker's current battery status (Flex Wireless). Additionally, when the battery level drops low, you'll receive a notification reminding you to charge it, ensuring uninterrupted tracking.
Can the wireless tracker be used for recovery?
Yes, the wireless tracker (Flex Wireless) works just as effectively as the wired one (Connect-Pro) for vehicle recovery. Just make sure to keep it charged to ensure continuous tracking and optimal performance.
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READ OUR 5 STAR REVIEWS
"I was one of the first in Trinidad & Tobago to try out Saitrack, and I’m happy to say it has exceeded my expectations. The wireless device was easy to install, and the live tracking gives me peace of mind every day. Best part? No monthly fees! I recommend it to anyone who values their vehicle’s security."
— Jamal P, Port of Spain
"A friend told me about Saitrack after I had a few concerns about vehicle theft in my area. I decided to give it a try, and it’s been a game-changer. The team set everything up smoothly, and I can track my car on my phone anytime. Plus, the backup battery and 24/7 recovery feature are a big plus!"
— Kisha R, San Fernando
"I was introduced to Saitrack by my cousin who had been using it for a while. At first, I wasn’t sure if it would be worth it, but after using it for just a month, I can’t imagine not having it. The tracking is reliable, and I don’t have to worry about topping up any SIM cards. Great investment for vehicle security!"
— David S, Chaguanas