Welcome to Saitrack, your trusted provider of advanced vehicle tracking solutions. By using or installing Saitrack products and services, you agree to the following Terms & Conditions. For the latest version, please visit this page periodically, as terms may change without prior notice.
 

• Activation and Coverage: Saitrack products and services are provided on an annual basis and cannot be paused or suspended for any period, including vehicle or user/owner downtime. (Prime Package Not Applicable since it is pay as you go)
• Non-Refundable Service: Saitrack Products & Services are non-refundable, even if the vehicle is sold or transferred before the end of the service term.
• Ownership and Authorization: By signing up for Saitrack’s services, you confirm that you are the legal owner of the vehicle or have explicit authorization from the owner for the installation of tracking equipment. Saitrack disclaims any liability for disputes or unauthorized installations. Misrepresentation holds you solely liable for any resulting consequences, including potential suspension of services.
• Privacy and Consent: Saitrack products and services are intended solely for lawful use. You affirm that you will not use Saitrack products to track or monitor individuals without their knowledge and consent, in accordance with privacy laws. Saitrack assumes no responsibility for any misuse or privacy violations.
• Device Tampering: You agree not to tamper with, modify, or remove the installed tracking system. Any service interruptions due to tampering are your responsibility, including related costs.
• Device Charging Responsibility: For wireless tracking devices, charging is required every 2 weeks. Saitrack is not liable for any issues arising from uncharged devices.

• Topping Up & Sim Maintenance: (PRIME Package Only) As part of using the Saitrack GPS system, customers are responsible for maintaining the balance and validity of their SIM card. Please note the following guidelines:

• SIM Card Balance and Expiry
  Customers must ensure their SIM card has sufficient credit and is active to avoid service interruptions.
  It is your duty to check and top up the balance regularly and monitor the expiry date of the SIM card.

• Technical Support Requirement (PRIME Package Only)_
  For any technical support, customers must provide the SIM card with adequate balance and validity to allow troubleshooting or updates.

• SIM Card Expiry

• Saitrack is not responsible for maintaining SIM card balances or tracking expiry dates.
• Service interruptions or additional costs arising from expired SIM cards or insufficient credit are solely the responsibility of the customer.

• Manufacturer's Warranty: Saitrack offers a ONE year warranty on all devices with the purchase of any of its packages. This warranty covers repairs or replacement under normal conditions, as long as the device has not been tampered with, damaged or misused.
• Exclusion of Liability: Saitrack is not responsible for any claims, damages, or losses related to the vehicle, including voided manufacturer warranties, electrical issues, or other problems not directly caused by the Saitrack GPS device. The device itself is covered under warranty and will be replaced if found defective.
• Hold Harmless Agreement: By agreeing to these terms, you release Saitrack from any liability for unauthorized installations or misuse of products, including privacy violations, ownership disputes, or tracking information misuse.
• AI-Powered Protection: While our AI-enabled system offers smart alerts and proactive tracking, Saitrack does not guarantee theft prevention.
• Disclaimer of Recovery Guarantee: Although Saitrack assists in vehicle recovery, successful recovery is not guaranteed due to various uncontrollable factors. Service fees are non-refundable, regardless of recovery outcomes.
• Indemnification: You agree to indemnify Saitrack against third-party claims related to non-compliance with these terms.

• Reporting Responsibility: You must report a stolen vehicle both to the police and Saitrack to initiate recovery assistance. Saitrack cannot report theft on your behalf.
• Service Limitations:
  • Recovery efforts are conducted strictly within the legal boundaries of Trinidad and Tobago.
  • Saitrack will make all reasonable efforts to assist with recovery but does not guarantee results.
  • It is your responsibility to notify Saitrack if the vehicle is recovered so that tracking efforts can be terminated.
• Service Termination and Fees: Saitrack reserves the right to terminate services or charge additional fees in cases of false reports or product misuse.

• ANNUAL Package Renewal - $495 per year*

 

• Service Area: Saitrack services are limited to Trinidad and Tobago and are provided in compliance with applicable legal regulations.
• Warranty Limitations: Saitrack is not liable for issues resulting from unauthorized installations or modifications performed by third parties.
• Service Interruptions: Saitrack is not responsible for service interruptions due to circumstances beyond its control, such as network infrastructure changes or uncontrollable events.
• GPS Tracker and Service Fee Policy: GPS trackers and service fees are non-refundable, irrespective of recovery outcomes or other circumstances. No refunds or package modifications are available.

• Phone: 1 (868) 689-2277
• Email: saitrackgps@thecarwizz.com
• Address: 128 Caroni Savannah Rd, Charlieville, Chaguanas, Trinidad & Tobago

Customer Signature Section: When purchasing or initiating service in-store, you may be required to confirm your agreement by signing a printed copy of these terms.